Shipping & Return policy
Shipping Policy
At FasihaGlam, we strive to provide fast and reliable shipping for all our customers. Please review our shipping policy before placing your order.
Processing Time
• All orders are processed within 3-5 business days (excluding weekends and holidays).
• Some items may require additional processing time.
Shipping times are estimates and may vary due to unforeseen delays.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 12 hours for tracking updates to appear.
Lost or Delayed Packages
We are not responsible for lost, stolen, or delayed packages once they have been shipped. If you experience issues, please contact the shipping carrier directly.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses. If an order is returned due to an incorrect address, additional shipping fees may apply.
International Orders (If Applicable)
• International customers are responsible for any customs, duties, or taxes applied by their country if not charged at checkout.
• Shipping times may be affected by customs processing.
Contact Us
If you have any questions about shipping, please contact us at miss.faissy@gmail.com.
Return & No Exchange Policy
At FasihaGlam, customer satisfaction is our top priority. However, due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges on any items purchased from our store.
All Sales Are Final
Once an order is placed and processed, it cannot be canceled, returned, or exchanged under any circumstances.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within [10] days of delivery with your order number and clear photos of the issue. We will review the claim and provide a resolution at our discretion.
Order Issues & Contact
For any concerns related to your order, please email us at miss.faissy@gmail.com within 10 days of receiving your package.
By purchasing from FasihaGlam, you agree to this No Return & Exchange Policy.
Thank you for understanding and supporting our small business!